Frequently asked questions.

What Is Included In My Kit?

Pre-Cut Pattern Pieces, All thread Needed, An Embroidery Needle, and A Recipe Play Guide (where applicable), and other kit specific materials are included in each kit.

Do I Need To Purchase Anything Else?

You will need to purchase your own Poly Fill to complete your project! You can find this at an affordable price at your local craft store or on Amazon! You should be able to make at least 30+ small items from a single bag of Poly Fil, so a little goes a long way!

When Will My Order Arrive?

Orders are shipped 3-5 days (OR SOONER), after your order is placed. During our busy holiday season orders may take up to 6 days to ship. Tracking Confirmation details are sent via email, if you cannot locate our email please don’t forget to check your spam folder.

What Kind Of Tutorials Do You Offer?

Because I am a visual learner, all of my tutorials are recorded and added to my YouTube Channel (Felt The Food). The Beginner Felt Food videos walk you through each step of making in order to complete your project. Should you have any questions, please don’t hesitate to reach out to me via Email.


Where Do You Ship From?

All orders are shipped from New Hampshire

How Much Is Shipping?

Shipping is FREE for all Customers in the USA. We are happy to ship to Canada with pre-arranged shipping details, please Email me to discuss!


What Is Your Refund Policy?

Please carefully review your order before confirming your purchase. All sales are considered final and due to the nature of our product, we do not offer refunds or exchanges for any products sold. For questions relating to your purchase, please contact me via Email.

Where Do I Direct Questions, Comments, Issues?

Please reach out to me, Monday-Friday between the hours of 9 AM - 5 PM EST via Email. I will be in touch with you as soon as possible.